If you have CalOptima Medi-Cal, you may qualify for free Enhanced Care Management (ECM), your personal point of contact for anything that prevents you from achieving your health goals. Through ECM, you can navigate healthcare, housing, food, transportation, paperwork, and more.
Enhanced Care Management is a completely free service for CalOptima members that can help you manage everything that may be affecting your health, not just your medical care.
We give you a dedicated point of contact that helps with appointments, benefits, paperwork, social services, housing, transportation, food, and access to care.
We walk with you through every step, not just your medical needs, but everything else that may be affecting your health.
Finding the right medical provider can be overwhelming. Through ECM, you can find support to navigate through:
Health goes beyond medical visits. Whether you’re facing instability or just need extra guidance, we connect you to the right support so you can achieve your health goals:
If transportation is a barrier to getting care, ECM can help you access free transportation services. We’ll guide you in arranging your ride and making sure you can safely get to and from your appointments without added stress.
Our ECM team is trained to support you with compassion, respect, and cultural understanding. We prioritize emotional safety and work at your pace. Together, we'll work to find a medical provider that meets your health and care needs at all levels.
Support with transition through childhood and adolescence, chronic conditions, emotional needs, or difficulty accessing care.
Help with appointments, applications, housing challenges, mental health access, and more.
Support managing healthcare, coordination, transportation, and community resources.
Fully covered for Cal-Optima members.
Through ECM, you’ll get support finding the right providers for all your care needs, from medical and dental to mental health and specialty services.
ECM coordinators will arrange your ride to and from your medical appointments for free.
Get help with appointments, forms, referrals, and anything else standing between you and your health. We help you understand your benefits, schedule care, and access the services you need with confidence.
We support your health beyond just medical care. Through ECM you can work and meet your physical, emotional, and environmental needs.
We can help you access housing support, connect you with nearby food pantries, and coordinate your job search—along with any other needs you may have.
Our ECM coordinators speak Spanish and can help connect you with bilingual, trauma-informed providers to make sure you feel understood and supported.
ECM is completely free. CalOptima covers the full cost.
No. You can directly call us at (877) 611-2272
Anyone with CalOptima Medi-Cal facing medical or life challenges that make accessing care difficult, including children, teens, adults and older adults.
If you are in danger, we can help you access:
We can’t make appointments directly, but we help you find the right provider, call, understand your options, and navigate the process.
Yes, we connect you with any kind of medical providers who accept CalOptima.
We can connect you with nearby food pantries and coordinate your shelter or housing search—along with any other needs you may have.
No, ECM does not provide home visits.
We’ll refer you to appropriate community agencies.
Free for CalOptima members • Bilingual services available • Trauma-informed • Integral approach to health
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.